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Dr. Michela Henke-Cilenti

the front cover of the book ready for anything a change leadership book

"Timely and essential, Ready for Anything is an exemplary resource for courses in management and organizational behavior".

Ready for Anything: The Making of a Change Leader challenges students to think differently about their experience as a change leader. The book calls into question their assumptions about people and change and suggests new opportunities and strategies for effecting change.

Books

BLOGS

"The most fulfilling path to success is to support others in achieving their goals".

Deep Dive - Different Cultural Responses to the Pandemic

michela henke cilenti

Apr 27, 20212 min read

Deep Dive - Different Cultural Responses to the Pandemic

I am about to make my annual pilgrimage across the pond, leaving the good ol' US of A for a few months to find, truly long lost friends...

Owning & Adding Value to Your Clients' Relationship with You

michela henke cilenti

Sep 21, 20204 min read

Owning & Adding Value to Your Clients' Relationship with You

This article takes a deeper dive into connecting with customers. Historically, customer relationship management (CRM) was used to...

Getting Dominant Guests & Clients to Wear Masks

michela henke cilenti

Jun 17, 20203 min read

Getting Dominant Guests & Clients to Wear Masks

I had COVID and I am ALL about the mask. Apart from having travelled through an airport in March, which I felt increased my risk of...

Closing the Revenue Gap with Intelligent Retail Recommending

michela henke cilenti

Jun 9, 20203 min read

Closing the Revenue Gap with Intelligent Retail Recommending

Maximizing revenue per client visit has become paramount for many reasons! How can your teams’ true purpose be balanced with their earnings?

Rebuilding Frayed Client Trust Quickly

michela henke cilenti

Jun 4, 20204 min read

Rebuilding Frayed Client Trust Quickly

COVID will continue to have a huge impact on how we interact with our clients. Use the DISC behavioral profiles to rebuild trust and caring.

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